Delivery & Returns

  1. Your Rights Under Australian Consumer Law

At Tribe Six, we adhere to the Australian Consumer Law (ACL) as administered by Consumer Affairs Victoria. Under the ACL, you are entitled to a replacement, refund, or repair for products that:

  • Are faulty or significantly different from their description or sample.
  • Fail to perform as intended or expected.
  • Are unsafe or cause injury.
  1. Conditions for Returns and Refunds

To be eligible for a return or refund, you must provide proof of purchase, such as a receipt or bank statement. The following conditions apply:

  • Faulty or Damaged Items: If the item is faulty, damaged, or unsafe, you may choose between a refund, repair, or replacement.
  • Change of Mind: We do not offer refunds for change-of-mind purchases. However, we may offer an exchange or store credit at our discretion within 30 days of purchase.
  • Incorrect Item: If you receive an incorrect item, we will arrange for a replacement or full refund.
  • Size or Fit Issues: For clothing and footwear, exchanges or store credit may be provided if the item is returned in original condition with tags attached, within 30 days of purchase.
  1. Process for Returns and Refunds
  • In-Store Returns: Bring the item to our store with your proof of purchase. Our staff will inspect the item and process your return, exchange, or refund as applicable.
  • Online Returns: Contact our customer service team at [email/contact information] to initiate a return. You will receive instructions on how to return the item. Please note that shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrect.
  1. Refund Method

Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account.

  1. Exceptions
  • Items marked as "Final Sale" or "Clearance" are not eligible for return or refund unless they are faulty or not as described.
  • Gift cards are non-refundable and cannot be exchanged for cash.
  1. Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

If you have any questions or need assistance with a return, please contact in writing hello@tribesix.com.au.